Privacy policy
Our commitment
The SUPPORT Line is committed to protecting the privacy of all parties involved. To maintain public trust, we must be transparent and accountable in how we handle the information we collect.
We frequently collect and use personal information for evaluation, statistics, training, and other activities. All personal information will be strictly protected.
Definition of personal information
All information that can be used to identify an individual is considered personal information. Examples of personal information include name, phone number, age, sex, marital status, address, etc. All personal information will be treated with the utmost care.
Use of collected information
If you choose to participate in the survey, we collect basic information before evaluating our service to process information about your experience. The information collected includes sex, age, education, region where the loved one resides, and marital status. This allows us to develop a portrait of the types of calls we receive, follow up as needed, and collect data in accordance with our security policies.
Only staff members have access to the data and only in the performance of their duties.
We use the information you voluntarily provide solely to contact you and compile demographic data about the types of calls we receive.
We may share this information with third parties, while protecting the privacy and identity of those involved, in the case of partnerships, research, or the creation of guides and training tools.
Transmission of your contact information to third parties
Unless required by law (judicial testimony, interrogation, request for documents, subpoena, request for a civil investigation or similar proceeding pursuant to an order of a court of competent jurisdiction, or to comply with applicable conditions imposed by a government agency or other regulatory body, or other legal obligations), such information will never be made public, sold, or disclosed to third parties without your consent.
Website
The information you provide when you seek help on the SUPPORT Line website is sent securely.
Users must voluntarily provide their information. We treat user information provided to us for the purpose of obtaining support in the same way as we treat other personal information, and we consider that the user has given consent.
All information is password protected. To maximize data security, we regularly update our software.
Website – www.ligne-renfort.org
The SUPPORT Line website is operated by the Centre for the Prevention of Radicalization Leading to Violence (CPRLV). Users who consult the website are bound by these conditions.
Intellectual property
It should be noted that the website and its content remain the property of the CPRLV.
Formulaires et interactivité
Your personal information is collected through forms, namely the:
- Contact form
We collect information from users who subscribe to our mailing list (last name, first name, email address).
We use the data collected in this way for the following purposes:
- Information
- Statistics
- Contact
This information is never sold to third parties, and subscribers can unsubscribe at any time.
Statistics and audience measurement
This site collects anonymous audience data to measure the reach of the website.
Bill 25
Maintaining the anonymity and confidentiality of the information of individuals who contact the Centre for the Prevention of Radicalization Leading to Violence is one of our main priorities. If you would like to speak with us regarding issues related to Bill 25 on the protection of personal information in the private sector, please contact us at the following email address: loi25@cprmv.org
Protecting your privacy
The information collected is secure at all times. The measures in place comply with privacy protection legislation.
Accessibility and requests
Please use our contact form to send us an email if you have any questions or complaints related to our privacy policy.
Visit the Office of the Privacy Commissioner of Canada’s website for more information on privacy protection.
The SUPPORT Line has the right to modify its confidentiality methods if it deems it necessary.
